Frontier Telecom

Following some 10 years experience in the telecommunications industry, Andrew Rowley established Frontier Telecom Ltd.

The business activity consists of the supplying of mobile phones to small, medium (SME’s) and large- sized businesses, supported by a high-level management account service. With endless new technologies being launched into the market on almost a monthly turnaround, Frontier can confidently advise its customers of new innovative products while consistently providing real solutions to improving efficiency and costs. The company is well served to expand into this ever-changing innovative marketplace.

Service

Frontier is one of numerous telecommunication companies based in the UK. Indeed, it is difficult to determine the exact number of telecom providers in the UK market but this is an ever-growing market and one in which a professional organisation providing a quality service can succeed. The director appreciates that personal contact, the fostering of relationships with existing customers, pursuing a personal network, and a good reputation has to date proven to be more effective than advertising.

Recognising savings and efficiencies as being key decision making factors, a number of Frontiers customers require impartial advice when assessing their annual telecommunication costs. Frontier can often tip the balance where its competitors are concerned, providing competitively priced contracts for SMEs.

As a signed-up contract customer, each SME benefits from the services of a dedicated Corporate Account Manager (CAM). This role involves dealing with all customer queries – from administering contracts, negotiating airtime to overseeing the supply or installation of any hardware the customer needs. This service is available during business hours to discuss any matter related to the Frontier account. The CAM also acts as an intermediary between customers and the in-house customer services team. Most importantly, the CAM is able to analyse customers’ monthly invoices in order to recommend any cost saving strategies that may arise during the course of a contract. While the invoice is sent directly to the customer by the mobile provider, the CAM is committed to analysing the monthly bills sent to their customer portfolio. Changes may result in a reduction of revenue for the mobile provider, but this additional service negates any suggestion of a conflict of interest. Indeed, the CAM is working on behalf of its customer – not the mobile provider.

Frontier Telecom can also assist your business in sourcing new telephony hardware and also reduced rates for your fixed line services.

We look forward to welcoming you to the Frontier Telecom customer experience

Daniel Evans

Frontier Telecom
Unit 6
Bearl
Stocksfield
Northumberland
NE43 7AJ
Tel: 01661 842 997